Frequently Asked Questions

FAQs (Frequently asked questions) covers common concerns.

faqsDo you have a question not covered in the FAQs or need direct assistance choosing a floor mat? Please contact our professional staff any time! We’re here to help!



How much door matting do I really need to do the job properly?

As a general rule, visitors feet should make contact with a good quality door mat 3 times to remove 80% of the dirt and debris! This would be approximately 12-15 linear feet of matting. The closer to this goal you can get the more effective your matting program will be at reducing maintenance costs, floor repairs and potential accidents. Start your entrance matting outside scraping dirt with Outdoor Entrance Mats and follow up inside with Indoor Entrance Mats for an effective program.

How much will it cost me in shipping charges for my order?

All mat orders for $100.00 or more ship absolutely FREE to your facility in the U.S.. We use UPS or Fed Ex Ground as our primary shippers. We’re happy to pay the shipping costs for you.

My current logo mat looks old and faded, what is a good replacement option?

The technique used manufacturing your logo mat, whether it be deep dyed or inlaid will determine their long term appearance. All of our logo mats are fabricated out of UV stable fibers and deep saturated dyes for years of service and a great appearance. High Traffic Logo, Aqua Hog Inlay and High Definition Logo Mats are great options for your replacement. They carry a 1-3 year warrant against fade and premature ageing or we’ll replace them free of charge. It’s important to keep mats clean to keep them looking new!

How long does it take to get a logo mat made?

Most of our logo mats are made and shipped in approximately 7-12 working days (not weekends and holidays) from approval of our free color art proof of your design. Large and custom orders will require a longer production time. Non-logo mats are shipped in 5-7 business days.

I live in a hot, humid area; will my new door mats get mildewed?

All of our mats are designed to resist mold and mildew. Retained moisture is the main reason for mildew growth. If your mats become saturated with water they should be hung in a vertical position and allowed to drip dry. If a vertical rail is not available, turn them upside down on a concrete surface and allow the moisture to be absorbed into the concrete surface. Non-absorbent (all rubber) mats like Super Scrape or Rubber Fingertip are good alternatives to carpet top mats, they will not become mildewed even if wet and work great outside.

Will the backing of my mats damage my floor finish?

All of our mats “rubber backing”, like Aqua-Hog Diamond or Aqua-Hog Classic are best to prevent any possible interaction with your floor finishes. Certain types of floor coatings react to the vinyl on the back of some of our door mats. If there is any question, it would be best to purchase a mat with a quality rubber back like High Traffic Ulti-Mat or Aquahog Diamond.

One of my customers slipped at our entrance door on the wet tile floor. What is the best way to prevent this accident from happening?

Slips and falls are the number one cause of injuries in the workplace. Water tracked in from the outside often creates a hazardous condition at entrances. A comprehensive entrance mat program with mats both indoors and outdoors is the best solution. Super Scrape or Weathertamer used outside for heavy snow and moisture and High Traffic Ulti-Mat inside will effectively address the hazards of wet slippery floors.

How does an anti-fatigue mat work?

Standing on cold, ridged surfaces for extended periods creates tension and stress in a person’s legs and lower back restricting blood flow. Fatigue is the result of an oxygen and nutrient deficiency to muscles. The small movements of an individual’s feet and legs while standing on a resilient anti-fatigue mat like Hog Heaven or Carpet Top Anti-Fatigue helps blood circulation and nutrition to muscles, relieving stress and fatigue.

Why is one entrance mat more effective than another in dirt and water control?

The carpet fiber “type”, the “fiber face weight” (oz./sq. yd.) and “surface pattern” are the three key elements that effect performance of an entrance door mat. Soft, plush olefin fibers in Storm Front Olefin do a good job absorbing moisture, while coarse thick fibers and waffle pattern found in Aqua-Hog Classic are effective brushing dirt from shoe bottoms. Entrance door mats with a combination of fine and heavy fibers with deep strong surface patterns like Aqua-Hog Diamond or High Traffic Ulti-Mat are extremely effective for both moisture and dirt control.

Why do my mats constantly move around after people walk over them?

The first consideration is the surface (hard or carpet) your mats are placed on. The design of the bottom of the mat, (smooth or gripper) is the second feature to decide upon. Both will determine how much mat movement (creeping) you will have. Gripper bottom mats like Aqua-Hog Diamond are available with a gripper backs that help stabilize mats on “loop pile carpet”. Smooth back mats like High Traffic or Super Scrape are best used on smooth surfaces like tile or concrete. Gripper backings are most effective on top of carpet, while smooth backs are best on hard surfaces. Try not to mix up the two combinations and ask us for assistance any time. Remember smooth back on hard surfaces and gripper back on carpet, will solve you creeping problem!

The kitchen floors in my restaurant become slippery with cooking grease and water. What should I do?

To prevent a slip accident from happening, it would be best to use a quality rubber, anti-slip mat designed for this purpose. Our Comfort Flow drainage mats or Cushion Classic Kitchen Mats offer a perfect solution to this common problem. They raise employee’s feet up off the wet floors surface onto an anti-slip, high traction rubber surface.

My manufacturing plant has several long assembly line areas where people stand all day. What is a comfortable and durable anti-fatigue mat for an industrial plant?

Our heavy duty “industrial anti-fatigue mats” like Hog Heaven Rubber or Diamond Plate Anti-Fatigue are excellent options for tough industrial locations. They are super comfortable and extremely durable, engineered to relieve fatigue and withstand the rigors of a manufacturing facility.

Do I need an anti-fatigue mat?

The National Safety Council recommends anti-fatigue mats because of the benefits of ergonomics. Workers who have to stand for long hours have additional wear and tear on their feet, back, knees and more. The role of an anti-fatigue mat is to reduce the health concerns associated with standing.

I need a mat that is tough and durable for high traffic areas. What mat should I buy?

We make some mats that are manufactured specifically to withstand the higher traffic areas with ease. These mats can include a logo as well.

0/5 (0 Reviews)
Free Domestic Shipping

On all orders above $100

Easy 30 days returns

30 days money back guarantee

International Warranty

Offered in the country of usage

100% Secure Checkout

PayPal / MasterCard / Visa